According to research published in BMC Medicine, 20% of patients miss more than 30% of their scheduled appointments, and 9% miss over a third. Behind these numbers lies a silent breakdown in care.

Accessing a doctor often feels like navigating a maze with no clear exit. Long waits for the right specialist. Endless forms and insurance hurdles. Critical test results that vanish in the system, buried under hundreds of other files. Each barrier chips away at a patient’s resolve until many simply stop showing up.

Some turn to self-treatment. Others delay until intervention comes too late. The result is the same: interrupted care, worsening conditions, and lost opportunities to act early.

Doctors face this reality every day. Patients appear once, then disappear. The reasons vary, but the impact does not — every missed appointment is a step backward in the fight for health.

This is where patient сommunication software begins to shift the balance. By simplifying scheduling, sending timely reminders, and keeping patients connected, it reduces no-shows and helps transform fragmented care into a continuous journey. At Chanty, we’ve built our platform with these challenges in mind. We support healthcare teams that need to move fast, stay aligned, and communicate clearly — while meeting the strict pace, pressure, and privacy demands of clinical environments. Chanty helps simplify communication, coordinate care, and stay compliant, without adding unnecessary complexity.

In this post, we’ll explore why effective communication is vital in healthcare, the common challenges providers face, and how patient-focused communication platforms can transform care delivery. You’ll also discover key features to look for in these platforms and practical benefits for both patients and providers.

Curious how Chanty can fit into your clinical workflow? Book a quick demo and explore a better way to stay connected.

Patient communication software

• Chanty: Secure and flexible messaging and task management tool enabling patient outreach, appointment reminders, and video calls for smoother collaboration and better patient care.
• RXNT: Cloud-based service offering secure messaging and appointment scheduling tailored for healthcare providers.
• Emitrr: Patient engagement solution with automated text and voice messaging designed to reduce no-shows and enhance communication.
• Phreesia:Comprehensive patient intake and interaction system that integrates appointment scheduling, forms, and reminders.
• Mend: Communication app focused on improving patient interaction through text, video, and telehealth options to enhance patient experience.
• TigerConnect: Secure messaging and collaboration solution connecting healthcare teams and patients for efficient information exchange.
• Relatient: Patient engagement service that manages appointment reminders, confirmations, and billing inquiries.
• Artera: Communication tool supporting appointment reminders, follow-ups, and surveys to keep healthcare teams connected.
• PatientPop: Service aimed at improving patient engagement by managing appointments, reminders, and collecting reviews.
• Weave: Integrated solution combining text, phone calls, emails, and reminders to enhance patient care.
• Linggo: Voice-driven app designed for non-verbal patients to connect with healthcare providers through personalized, real-time text messaging.
• Patient Communicator: App that streamlines appointment reminders, messaging, follow-up notifications, and doctor-patient communication, encouraging timely interactions between patients and healthcare providers.
• Spoken: Speech-to-text aid helping patients with speech impairments convey needs via instant, accurate text messages.
• LetMe Talk: Mobile app offering non-verbal patients a customizable communication tool to express themselves and facilitate smoother healthcare interactions.

Why healthcare providers need better patient communication tools

The health care industry isn’t only about diagnoses and treatments, but also about relationships. And at the center of those relationships is communication. Yet, far too often, outdated systems and processes get in the way of meaningful connections.

When communication falters, the risks are real:

• Rising patient expectations – People expect the same speed and convenience from healthcare as they do from banking or shopping.
• Medical errors through miscommunication – Missed appointments, misunderstood treatment plans, and critical oversights can all happen when information flow breaks down.
• Telehealth expansion – Virtual care is here to stay, but many systems still can’t handle the demands of video calls, online scheduling, and instant follow-ups.

Where those gaps in communications exist, trust in care begins to erode. But there is hope on the horizon. With patient communication platforms, things begin to look bright, as there are ways how these innovations might keep information churning out continuously while keeping patients aware and engaged in their care.

What modern patients expect from healthcare communication

Today’s patients expect more than appointment reminders. They want clarity, transparency, and control. Waiting on hold or playing phone tag feels outdated. The modern patient is used to instant access. A few clicks now replace days of effort for tasks that once took weeks. They expect the same speed and convenience in healthcare, with everything in one place and tasks handled right from their phone.

61% of healthcare consumers say they want their healthcare communication to feel more like online shopping — fast, clear, and seamless. Simple consultations, test results, and prescriptions are now expected online. Younger generations, in particular, prefer to minimize in-person visits. Post-pandemic habits have reinforced this. Patients avoid clinics unless absolutely necessary.

Modern patients don’t just want information. They want to understand their health journey, know what’s happening, when, and what’s expected of them. Clear, timely communication builds confidence, trust, and engagement. Digital healthcare communication platforms play a key role in enabling this.

True patient engagement goes beyond reminders. Systems must fit schedules and preferences. Patients need instant access and the ability to act on information, becoming active participants in their care without friction.

Patients want:

• Speed and convenience: No one likes to be on hold or to have to play phone tag. Patients want quick responses and easy access to providers, whether by phone, text, or app.
• Transparency: Clear information about their health journey-what treatments they need, when appointments are, and how much things will cost.
• Access and control: Patients want services that can provide them with opportunities to manage their care as they see fit: access their records, know their progress, and automatically stay updated without much hassle.

How patient communication platforms improve care and engagement

Patient communication platforms are more than tools – they are game-changing platforms for both the patients and caregivers. Centralizing communication and automating routine tasks, they foster a culture where patients are continuously engaged, educated, and cared for from start to finish in their journey. These solutions enable healthcare organizations to meet patient expectations for timely, effective, and transparent exchanges, while allowing professionals to focus on what matters most: delivering quality care.

• Automation ensures that no follow-up call, message, or alert is ever missed and improves continuity of care.
• Secure Messaging: Fast, HIPAA-compliant communication for discussing treatments and getting answers without the wait in between.
• Integrate Telehealth: Virtual consults make it easier for them to access health care. Connect from anywhere with patients.
• Centralize information: From appointments and test results to treatment plans, everything is located in one place that is so easy to get to, hence minimizing confusion while saving time.

Patient communication platforms are far more engaging for the patients by answering the needs of becoming better informed and satisfied. The best health outcomes, as a result of a good doctor-patient relationship, enhance satisfaction for the patient and provider alike.

Key features of the best patient communication software

Choosing the right patient communication platform means focusing on features that address both patient needs and provider challenges.

Here are the features to prioritize:

• Personalizable messaging: Not all patients are alike, so messaging and reminders provided to patients will be based upon the need. Reminders for appointments, updates regarding prescription filling, and helpful tips in their health could all be given; these should not feel generic in nature but, rather, personalized.
• Appointment scheduling: Providing your patients with online booking, rescheduling, and cancellation facilities lets them organize their schedules easily, reducing telephone follow-up calls for both your staff and your patients.
• Data security: Management of health information is one of the most responsible tasks. Your platform has to be HIPAA-compliant, enabling encryption and secure messaging for protection against data disclosure of your patients.
• Integration with EHR: For smooth facilitation of operations, integration with Electronic Health Records should be really smooth. This way, all the information will be current and in one place, reducing the time used for communication.

Top patient communication platforms for 2025

Chanty

Chanty is a simple, safe platform designed to help healthcare teams communicate and collaborate more effectively. The clearer and the faster the information is passed, the faster providers can act and make informed decisions. This translates into patients receiving timely care and no vital information being left behind.

With Chanty, your team can:

• Share patient updates in real time
• Collaborate on treatment with rapid decision-making
• Assign and track tasks to ensure nothing gets left behind
• The entire team sees the latest data. No lost status updates, misinterpreted test results, or duplicated work.

Privacy and security mean everything to Chanty:

• HIPAA-compliant encryption holds all sensitive medical data safely secure
• The Business and Enterprise plans include an IP Allowlist feature that restricts access to authorized clinic networks only
• Communication remains safe, private, and entirely under your control

Chanty supports sharing large medical files such as images, lab reports, and detailed documents:

• 20GB of cloud storage per user
• Extra storage as required by your clinic
• We envision to extend Chanty seamlessly into your workflow:
• Easy, without hassle setup process

Our team is always ready to help customize the platform for your clinic

Chanty is desktop and mobile available, keeping your healthcare workers connected no matter where they’re working — whether they’re at the desk, rounding, or on call. Chanty also integrates with the tools you’re already using, so you’re not constantly switching between systems. It’s all still streamlined in one location, keeping your team focused and distraction-free.

When your internal communication is organized, patient care is more consistent, fast, and safe.

Try Chanty now and keep your team well-informed, concentrated, and ready to provide the high-quality care they are able to.

RXNT

RXNT offers a multichannel platform that helps enhance patient engagement through the facilitation of easy, accessible communications with them. It will let patients know about their visits, inform them about changes in their records, and send notifications through text messaging, email, or telephone calls-all at their preferred option. It is a HIPAA-compliant system and thus assures safety and privacy concerning health information in transit.

The key highlights of RXNT include the custom messaging feature, where reminders can be personalized to the needs of each patient in terms of appointments, test results, and follow-up care. This will help increase patient engagement while minimizing no-shows and missed appointments, hence enhancing overall healthcare efficiency.

Additionally, RXNT easily integrates with Electronic Health Records, allowing providers to access patient information in real time and thus coordinate care within the health team. Patients will benefit from this integration in that timely updates are provided, and informed decisions about their care can be made without waiting for phone calls or visits.

Emitrr

The Emitrr platform offers omni-channel delivery of messages and reminders via patients’ preferred methods — SMS, email, or voice calls. This ensures patients never miss important updates and stay fully informed. Emitrr’s real-time system guarantees that all critical information, such as appointment reschedules or lab test results, reaches patients promptly without delay.

Emitrr assures superior security by complying with HIPAA and hence protects the patient’s most coveted right to privacy. It allows healthcare providers to manage patient communication levels, with opportunities to send automated alerts after the first reminder to follow-up notifications. 

Emitrr also enables better patient health management by providing a deep understanding of daily interaction volumes, engagement metrics, and satisfaction scores. With transparent access to these insights, healthcare professionals can significantly improve their outreach strategies, aiming to achieve high standards of patient engagement.

Phreesia

Phreesia is prominent as a patient engagement platform that is a comprehensive network of patient contact points, such as online scheduling, automated reminders, intake forms, and secure messaging. Through this platform, communications become easier for online appointment booking and form completion ahead of patient visits. This more or less reduces wait time and clearly improves patient convenience. 

A significant feature of Phreesia is built-in EHR integration to keep patient information recent. Why they are sharing a common development platform can be seen to minimize the overwhelming administrative burden and to clear the way for more direct concern of patient needs.

Phreesia Web Services’ custom messaging helps providers engage patients throughout the continuum of care. From appointment reminders to pre-visit instructions, to follow-up reminders, patients receive clear, consistent communications that keep them informed and on track with their health management.

Mend

Mend is specifically known for its telehealth integration, hence a very important tool used by virtual care providers. Security messaging and video consults are offered that are HIPAA-compliant, very critical in expanding patient privacy as the health services expand.

Beyond telehealth, Mend offers automated appointment reminders and patient intake forms that help practices smooth out workflows and reduce no-shows. Text message reminders can be personalized by patient preference to make sure patients receive information in the way they find most convenient.

It also gives the powerful data reporting tools in managing and tracking key performance indicators regarding engagement rates and no-show stats. This positions the provider better in enhancing the communication means that ensure engagement occurs at effective instances. Thanks to Mend’s user-friendly platform, the care is seamless-virtual healthcare in an ideal scenario for either the patient or the healthcare provider.

TigerConnect

TigerConnect offers an integrated solution that helps healthcare teams collaborate more effectively and deliver better patient care. It includes appointment reminders, test result notifications, and secure two-way messaging, making it easier for patients to connect with their healthcare providers without needing to call or visit in person.

Because the platform integrates directly with EHRs, patient data will always be present when needed, greatly enhancing care coordination and improving patient outcomes. With HIPAA-compliant security, TigerConnect keeps patient information secure at all times.

TigerConnect offers robust internal communication tools, enabling real-time messaging to keep everyone informed and aligned. As TigerConnect streamlines communications both internally and with patients, efficiency goes through the roof-so does overall patient satisfaction.

Relatient

Relatient’s platform provides highly customizable communication workflow solutions for healthcare providers and their patients. The solution allows the provider to contact the patients at the right time through the most effective channels by automatically sending appointment and recall reminders along with secure messaging.

Key to Relatient’s core competencies are self-scheduling and the facilitation of a patient portal that will allow patients to independently schedule/reschedule an appointment and view medical records online. This would put more power in the hands of the patient and, correspondingly, lighten the burden on healthcare administration.

Relatient also provides data analytics to track patient engagement and measure the effectiveness of the communication strategy. It provides actionable insights to help providers adapt in ways that foster stronger relationships with their patients and improve overall care.

Artera

Artera is a platform that helps healthcare teams communicate and work better together, making everyone aware so they can respond rapidly to patients’ needs. It’s really all about getting healthcare professionals the right information at the right time to make good decisions, so patient care is always at its best.

With Artera, healthcare teams can update one another, discuss treatment plans, and assign tasks in real time. That way, everyone is always on the same page, without risking any misunderstandings or delays. When the whole team is on the same page, patients get the coordinated care they require, without missing a beat.

Security is also high on the radar with Artera. The platform uses HIPAA-compliant encryption methods, guaranteeing that sensitive patient information remains secure. What this implies is that healthcare professionals can share vital updates and communications within the group without fear of privacy exposure.

By streamlining communication flow and keeping everyone in the team on the same page, Artera indirectly improves patient quality of care. With better coordination, providers are more organized, responsive, and knowledgeable, so they can better communicate with patients and drive better outcomes. All in all, Artera helps healthcare teams to be more productive, secure, and ultimately better prepared to provide optimal care for their patients.

PatientPop

PatientPop is a powerful platform designed to simplify healthcare practices and make them more enjoyable for providers and patients alike. It’s about staying organized while making sure patients get what they’re owed, when they need it.

With patient communication, billing, and scheduling on a single platform, PatientPop allows healthcare professionals to stay connected with patients throughout. Through the appointment-making feature to reminders, the system keeps patients up to date at every step of the way, reducing wait times and frustration.

The icing on the cake? PatientPop makes it easier for healthcare teams to maintain their workload. From tracking patient interactions to automated follow-ups, it frees providers from having to think so much about admin and so little about care. No more desperate scrambling to remember appointments or treatment plans – the system handles it all for you.

PatientPop is similarly committed to patient security, with HIPAA-compliant measures that safeguard all sensitive details. So, healthcare teams can breathe easy knowing that their communication with patients remains secure and confidential.

All in all, PatientPop streamlines healthcare practices, improves patient engagement, enhances experience for everyone, and it’s all about automating workflows and making sure patients are well taken care of and leading to more streamlined operations and better patient outcomes.

Weave

Weave is a solid communications system designed to make healthcare teams’ lives easier and improve patient communication. It brings together all the communication tools healthcare providers need—text, calls, email, and appointment reminders – into a simple, all-in-one platform. No more switching between apps or losing critical details. It all stays in one place with the entire team aligned.

When it comes to patient care, Weave ensures that the right information reaches the right people at the right time. Whether it’s sending appointment reminders, collaborating with staff, or sharing patient announcements, Weave helps workflows run smoothly and efficiently. With patient records easily accessible and secure exchanges guaranteed, the team can make informed decisions and respond promptly to patient needs.

Let’s discuss security. Weave takes patient privacy seriously. All communication is encrypted and HIPAA-compliant, so individual information is kept safe. From sending a brief message to verify an appointment to talking about treatment plans, Weave keeps it secure and confidential.

What sets Weave apart is the way it not only enhances internal communication but also reinforces patient relationship-building. With its capacity to make it easier to connect, set appointments, and provide timely reminders, Weave becomes a better overall patient experience. Employees can reduce scheduling errors, simplify administrative tasks, and, most importantly, provide patients with a better organized and responsive experience. It’s an easy way to improve communication, establish trust, and provide the best care.

Patient engagement & communication apps side-by-side

The silent struggle: non-verbal patient communication

While modern patient communication platforms bridge many gaps, one challenge remains deeply personal – connecting with those who cannot speak. For patients recovering from strokes, living with neurological disorders, or experiencing temporary speech loss, even a simple request for water can become an exhausting struggle. In fast-paced healthcare settings, handwritten notes or gestures are often slow, impractical, or easily misinterpreted.

The consequences go beyond frustration. Delays in understanding symptoms can alter treatment decisions and impact recovery. In critical care settings, communication challenges are especially risky: patients may struggle to convey basic needs, pain levels, or emotional distress, which can directly affect treatment outcomes. Purpose-built communication tools can help patients express thoughts, feelings, and essential medical needs to healthcare professionals and relatives, allowing providers to respond more effectively and reducing the likelihood of misunderstandings.

This is where technology steps in – not only to assist, but to restore dignity and autonomy through touchscreens, predictive text, eye-tracking, and AI-driven speech synthesis. These aren’t abstract ideas — hospitals and care facilities are already adopting purpose-built patient engagement apps that turn this vision into reality. Below are some of the most effective solutions designed specifically for non-verbal patient communication, each addressing the challenge from a unique angle while improving care outcomes.

Linggo

Linggo is a patient interaction app that helps non-verbal patients communicate through a simple, pictorial means. Whether a patient cannot speak temporarily due to surgery or a condition like stroke or has a long-term need to communicate non-verbally, Linggo helps in communicating basic needs like pain, hunger, or the need for help.

Where Linggo excels is in its ability to learn. Over time, the app adapts to the person’s liking, which makes it more convenient for the patients to transmit more complex concepts. A patient can, for example, start with basic phrases but then move on to personalized messages, making communication easier over time.

Not only does Linggo make patient interaction easier, but it also helps healthcare teams deliver better care. Providers can quickly understand the patient’s needs and preferences, reducing misunderstandings and enabling improved treatment. Whether it’s post-op recovery or managing chronic conditions, Linggo ensures patients’ voices are heard and enhances their overall experience.

Patient Communicator

Patient Communicator is an app used by speech disabled patients for effective communication with healthcare professionals. The program has a series of pre-stored sentences to meet basic needs on a daily basis, including asking for pain relief or signaling staff of discomfort. It is especially effective in a clinical setting, where fast and direct communication is the most important aspect.

The user interface of the app is kept simple so patients can quickly find the right phrases easily, whether recovering from surgery or having neurological conditions. Patient Communicator allows patients to customize phrases to suit their unique needs, making communication even more seamless.

By giving patients an accessible method of communication, Patient Communicator stops them from getting frustrated and allows healthcare teams to respond in the shortest time possible. Providers are able to immediately understand patient needs, making the care process more comprehensive.  And because it integrates with existing healthcare systems, all members of the team get informed, meaning better coordination and patient outcomes.

Spoken

Spoken is an extremely efficient text-to-speech application that helps patients who cannot speak with typed messages or selected words by translating them into voice. It is best suited for patients who cannot speak anymore due to conditions like stroke, neurological disorders, or recovery from surgery.

What is most useful in this case is how easy Spoken is. Patients can type or select a sentence with ease, and the app will read out what it says. For patients who struggle with using regular means of communication, such an app would be a game-changer. It makes them capable of getting ideas and needs across without the added handicap of struggling to speak.

With Patient Communicator patients have a simple way of communicating, avoiding frustration and enabling healthcare teams to quickly respond. Providers can immediately recognize patient needs, making the care process even better. And since it integrates with existing healthcare systems, all members of the team stay current, which means better coordination and patient outcomes.

LetMe Talk

LetMeTalk is a patient communication app that lets non-verbal patients communicate using other people with pictures or with the construction of sentences. It is ideal for individuals who suffered speech impairment as a result of stroke, autism, or motor speech disorders. The image and phrase library that the app is endowed with aids in its facilitation of almost everything from rudimentary needs to complex ideas.

One of the most wonderful aspects of LetMeTalk is that it’s highly customizable. Patients can enter their own words and images, so the app ends up being personalized to their unique needs. This makes it particularly useful for individuals who suffer from speech impairment because of stroke, autism, or motor speech disorder. The repository of images and words with which the app is endowed makes it possible to support almost everyone from simple needs to complex concepts.

Through easy communication, LetMeTalk strengthens the patient-provider relationship. Providers can immediately understand what the patient needs, reducing waiting times and increasing response rates. Easy communication allows the patient to be heard and guarantees that they receive the necessary care at the appropriate time.

Conclusion

Effective communication is actually the bedrock on which good healthcare should be delivered. Health service providers are going to continue adopting technologies facilitating information flow without barriers as today’s patients are increasingly expecting seamless, personalized, and transparent experiences. Indeed, patient communication platforms make these improvements in their relationships, engagements, and eventual patient satisfaction all easier for doctors and health caregivers.

These platforms go way beyond easing administrative tasks; they reshape the very journey of a patient. Automated reminders, secure messaging, and the ability to manage appointment scheduling have been shown not only to reduce administrative burdens but to ensure that at each stage a patient feels adequately supported.

That said, healthcare teams already manage enough — patients, documentation, constant updates, and a flood of daily messages. The last thing they need is another tool that adds to the noise.

Chanty wasn’t originally designed specifically for healthcare teams. It was created for all kinds of teams —people united by shared goals who communicate daily and juggle multiple tasks. But we understand that healthcare teams carry a weight unlike any other. Behind every message, every task, is a human life depending on clear, timely communication.

That’s why we’ve dedicated ourselves to making Chanty not just a tool, but a trusted partner for professionals in healthcare and life sciences. We understand the pressure, the urgency, and the compassion that define your work. Chanty strives to ease the communication burden, so your team can focus on what truly matters: caring for patients with confidence and clarity.

Choosing Chanty means choosing a simple, effective platform that respects the complexity of your mission. It helps your team stay connected, coordinated, and ready to respond when it matters most.

Book a demo today and experience how we can quietly empower the incredible work you do every day.